One of our most important goals is shipping products as quickly as possible.
Sometimes on rare occasions, a package could become lost by the carrier. In the case of USPS we can open an investigation after 15 days (USPS policy). If the package is shipped via UPS, we can open an investigation at any time. If you believe your package has been stolen, please check with any neighbors and search all around your residence. If your package cannot be located, report your missing package to the police and the Postal Inspection Service if it was shipped via the USPS.
Because of the nature of these items, unless they are damaged during shipment, we cannot accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Buyers are responsible for return shipping costs. Once the item has been returned and inspected a refund will be issued. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
We must be contacted within 3 calendar days of verified delivery and the items must be shipped back within 14 calendar days for refund consideration.
You may request a cancellation with 2 days of purchase, otherwise there will be a 15% restocking fee.
PLEASE NOTE AS WITH NATURALLY MILLED WOOD-CHECKS,CRACKS, SPALTING,AND SPLITS MAY OR MAY BE NOT PRESENT AT THIS TIME . THIS ADDS TO THE BEAUTY AND CHARACTER OF SLABS.....Slabs are being sold as raw material , in the bark and sap wood insects may be present , it is left to the costumers once wood is being worked down to clean out any insects. Please understand that not all boards are the same, and will differ. They wont always be straight and may have some curves. Each piece is unique! They will not look exactly the same as the picture. Some may have bark, knots, a different shade or color of the listed species, in holes, heavy or light pieces, or cracks (not large ones) because this is how nature made them! We will not accept returns on these because of any of the features listed above the wood may have.
LIVE EDGE WOOD.
As the wood continues to dry so will the bark, making it more brittle and more likely to fall off. We cannot guarantee that the bark will stay on during the shipping process. If you require the bark to be on the wood, contact us about applying a finish to help preserve the bark.
We wrap each shipment with industrial grade wrap, during the shipping process it is common for the piece to acquire moisture. This will be surface wetness only, simply let the board air dry overnight.