Q: Can you do logo's in color on tumblers?
A: As of right now we cannot. Currently we are only able to etch the top coating, exposing the material underneath. We are making plans for purchasing additional equipment that will allow us to print in full color.
Q:Can you put a team logo on an item?
A: We can put your team logo on an item as long as it is not trademarked. We can put etch the trademarked logo if you are the holder of the trademark, or have permission to use it.
Q: Are the designs that are lasered on permanent?
A: Yes, the designs are permanent, unlike vinyl that will come off.
Q: What kind of things can you put on a cutting board?
A: We can things like custom logos, team logos, monograms, names wedding dates, etc. Nearly anything can be etched on the cutting boards.
Q: If I already have an item, can you engrave it?
A:Yes, we will engrave on your item. With the understanding that we can not guarantee the outcome. If we provide the item, we guarantee the etching.
Q: What if my item is damaged?
A: Sometimes carriers damage a product. If this happens to your order, please take a photo of both the damaged box and damaged product. Please submit photos to us via conversations and we will either, provide a shipping label to have the product returned and fixed, or we will reproduce the order and send to you. This will be done with no cost to you! If your item is received damaged please contact us within 3 calendar days of delivery. If we are not contacted within this time frame we will not be able to correct this damage at no cost.
Q: My order was returned to the carrier, what do I do now?
A: If your order has been returned to us by the carrier because there was an error in the address you entered. We will gladly reship the order. We will only charge the cost of shipping to do so.
If the order is returned because of a carrier error we will reship the order at no cost.
All Processing times are not guaranteed. One of our most important goals is shipping products as quickly as possible. The processing time given is not a guarantee of ship date. We will do everything in our power to meet these dates.
If a holiday falls during your processing time. It could delay your order by the number of holidays during that processing time.
My package seems lost, or has not moved. What should I do?
Sometimes on rare occasions a package could become lost by the carrier. In the case of USPS we can open an investigation after 15 days (USPS Policy). If the package is shipped via UPS we can open an investigation at any time.
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale